Rydeus is a customer-oriented company that understands the unavoidable circumstances that can arise anytime, causing a change in the travel plans. Considering the same, we would like to keep things clear by stating that any reservation cancelled with a minimum of 5 hours before the scheduled pick up will entitle you for a refund. Any seconds or minutes reaching close or crossing the 5 hour deadline period will still call for money back. We like to give flexibility to the customers (but please note that the extra minutes given after the grace period must not be longer than 10). We are not goons that do business without good faith, and so we expect the same from our customers to please advise us well before time for cancellation even if there is a slight chance. That way, we can avoid incurring the cost, which was meant for its purpose.
If your credit card got used up for reservation, then it will automatically be refunded. Refunds will show up in your account within seven days. We never add a processing fee in any cancelled reservation, and the only thing we keep when NOT refunding money is the reservation's full fare.
Booking Ride without Payment
When you submit a booking, then you have to make full payment. If failed to transfer the reservation fare, then that booking will not be confirmed.
Our Right to Cancel Booking
Rydeus keeps the sole right of cancelling any booking based on reasons like harsh weather conditions, car problems, accidents, driver situation, etc. In such cases, we will reimburse the money or can reschedule the ride as per customers' needs.
Our driver's extra waiting time for customers at the pick-up site is $10 per hour.
Judging from the above, you might get the feeling of how much we do for our customers. And can go the extra mile for them. If you still want to have some clarity regarding our cancellation policy, then reach out to us anytime, as it makes us feel good to hear from the people who want to know more about our service.